z5 game Privacy Policy

01 What Information We Collect

When you create an account and use z5 game, we collect certain information to run the platform properly and keep your account secure. This includes:

• Registration details: Your full name, date of birth, email address, mobile number, and the username and password you create.
• Identity verification (KYC): Government-issued ID, proof of address, and a selfie or photo as required during the verification process.
• Financial information: Your Philippine bank account or e-wallet details used for deposits and withdrawals. We do not store full card numbers for any purpose.
• Transaction records: Deposit and withdrawal history, game activity logs, and bonus participation records.
• Device and technical data: IP address, device type, browser version, and session activity used for security monitoring and platform improvement.
• Communication records: Messages sent to our support team and any correspondence related to your account.

We only collect information that is necessary to operate the platform, verify your identity, process transactions, and comply with applicable requirements under Philippine law.

02 How We Use Your Information

The information collected by z5 game is used for the following purposes:

• Creating and managing your player account
• Verifying your identity and age (21+) before allowing gaming activity
• Processing deposits and withdrawals in Philippine Peso
• Detecting and preventing fraud, money laundering, and unauthorised account access
• Providing customer support and responding to account queries
• Sending account-related notifications such as transaction confirmations and security alerts
• Improving the platform based on aggregated usage patterns
• Complying with applicable Philippine legal and regulatory obligations

We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review where required.

03 Who We Share Your Information With

z5 game does not sell your personal information to third parties. We share data only where necessary and only with parties that handle it responsibly:

• Payment processors: Your banking or e-wallet details are shared with Philippine payment service providers solely to process your deposits and withdrawals.
• Identity verification providers: KYC document checks may be processed through third-party verification services operating under confidentiality agreements.
• Technology infrastructure providers: Hosting, security, and platform maintenance partners may have access to technical data under strict data processing agreements.
• Legal and regulatory authorities: We may disclose information when required to do so by applicable Philippine law, court order, or competent authority.

All third parties who handle your data are required to treat it with the same level of care and security that we apply ourselves.

04 How We Keep Your Data Secure

z5 game implements multiple layers of technical and operational security to protect your personal information:

• SSL encryption: All data transmitted between your device and our platform is protected by SSL/TLS encryption, preventing interception in transit.
• OTP verification: One-time password authentication adds an extra layer of security to login and sensitive account actions.
• Access controls: Internal access to personal data is limited to staff with a clear business need. Access logs are maintained and reviewed.
• Fraud monitoring: Real-time monitoring detects unusual login attempts, location anomalies, and suspicious transaction patterns.
• Secure storage: Sensitive data including KYC documents and payment details is stored in encrypted form.

No system can guarantee 100% security. In the event of a data breach that is likely to affect your rights, z5 game will notify affected players as required under applicable law.

05 Cookies and Tracking

z5 game uses cookies and similar technologies to help the platform function correctly and to understand how it is used. These include:

• Essential cookies: Required for the platform to function — keeping you logged in, maintaining your session, and processing transactions.
• Analytics cookies: Aggregated, anonymised data about how pages are used helps us identify where the platform can be improved. This data is not linked to your personal account.
• Security cookies: Help detect suspicious login activity and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect how some parts of the platform work.

06 Your Rights Over Your Personal Data

As a registered player, you have rights over the personal information z5 game holds about you. Depending on applicable Philippine privacy law, these include:

• Right to access: You can request a copy of the personal information we hold about you.
• Right to correct: If your information is inaccurate or out of date, you can request a correction through your account settings or support.
• Right to erasure: In some circumstances, you can request that we delete your personal data — for example, after closing your account, subject to any legal retention obligations.
• Right to object: You can object to certain uses of your data, such as marketing communications.
• Right to data portability: Where technically feasible and legally applicable, you can request your data in a structured, machine-readable format.

To exercise any of these rights, contact z5 game through your account's support section. We will respond within a reasonable timeframe consistent with applicable requirements.

07 How Long We Keep Your Data

z5 game retains your personal information for as long as your account remains active, and for a period thereafter as required by applicable Philippine law and our internal compliance obligations.

After account closure, transaction records, KYC documents, and communication logs may be retained for a defined period to meet financial record-keeping and legal requirements. Once this period has passed, data is securely deleted or anonymised.

If you request account deletion, we will process your request while retaining only the information we are legally required to keep.

08 Minors and Age Restrictions

z5 game is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under this age. Age verification is conducted as part of the KYC process for all registered accounts.

If we become aware that personal data has been collected from a person under 21, we will close the account and delete the associated personal information promptly. If you believe a minor has registered on the platform, please contact support immediately.

09 Changes to This Privacy Policy

z5 game may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable laws. Material changes will be communicated to registered players via in-platform notification or email prior to taking effect.

The date shown at the top of this page always reflects the most recent version. Continued use of z5 game after an updated policy has been published constitutes acceptance of the revised terms.